Terms of Service

1. What the service is

GlassBox is software that reads data from your own Amazon selling account, analyses it, and proposes changes to your advertising and inventory decisions. On your instruction it exports those changes as a file you upload yourself, or executes them through the Amazon Advertising API using authorisation you granted.

The service is provided as software. We do not offer a done-for-you optimisation service: nobody at Secew reviews, approves or executes advertising changes inside your Amazon account, and no plan or add-on grants us that role.

2. What the service is not

The service is not financial, legal or tax advice. It is not a substitute for your own judgement. Every proposal it produces requires you to approve it before anything happens.

3. Your account and your authorisations

• You are responsible for keeping your credentials secure and for everything done under your account.
• You must be an Amazon selling partner acting on your own account, or be authorised in writing by one.
• You grant the application access through Amazon's own authorisation flows. You can revoke that access at any time in Seller Central or in the Amazon Advertising console, without telling us first.
• You must not share your Amazon username or password with us. We will never ask for them, and we will refuse them if offered.
• You are responsible for the accuracy of the cost, margin and threshold values you enter. The application's recommendations are only as correct as those inputs.

4. Approval, execution and responsibility for changes

No change reaches your Amazon account without a human approving it in the application, and that human is you or someone you have given access to your own installation. It is never a member of our team: we do not operate the approval queue on anyone's behalf. You remain the party responsible for your Amazon account.

Every proposal, approval, rejection, export and execution is recorded in an audit log visible to you. If you dispute a change, that log is the record.

You can withdraw approval for future executions at any time by disconnecting the API or switching to file export.

5. Acceptable use

You must not use GlassBox to:

• access, analyse or act on any Amazon account you are not authorised to operate;
• extract data in order to resell it, or to build a competing dataset;
• circumvent Amazon's rate limits, terms, or any technical protection;
• break any law, or any Amazon policy applicable to you as a selling partner;
• attempt to gain access to another customer's data, or to our infrastructure.

We may suspend an account that does any of these, and will tell you why.

6. Our commitments under Amazon's policies

We operate the service in accordance with Amazon's Acceptable Use Policy, Data Protection Policy and the applicable developer agreements. In particular, and as a contractual promise to you:

• we process your Amazon information only to provide the service to you;
• we do not aggregate data across our customers to provide or sell to any party;
• we do not disclose your information to other users, affiliates or outside parties except where required to perform what you asked for, and every such processor is listed on our Data and AI page;
• we do not promote, publish or share insights about Amazon's business, or use them for our own purposes;
• we obtain Amazon information only from Amazon or from you, and we neither use nor promote any external service that vends data derived from Amazon's websites;
• we are explicit about our calculations and about our use of models, including their accuracy and the freshness of the data behind them;
• we request no data that the application does not need, and no role whose purpose is access to buyer personal data;
• we notify you, and Amazon where required, of any security incident affecting your data.

Your own obligations as a selling partner are unaffected by these terms. Nothing here overrides your agreement with Amazon.

7. Fees and billing

• The price is the monthly figure in the written quote you accept, per selling account, exclusive of VAT. What drives that figure is set out on the Pricing page.
• Subscriptions renew automatically until cancelled. A monthly subscription can be cancelled at any time and ends at the close of the paid month. Where a quote is for a year paid up front, it is refundable pro rata within the first 30 days.
• Add-on services are charged only when you order them.
• We may change prices with at least 30 days' notice by email. A change never applies to a period you have already paid for.
• If payment fails, we will contact you before restricting access.
• What the Pricing page lists as free is free. It carries no commitment, and we will not convert it into a paid subscription without your explicit action.

8. Availability and support

We aim for continuous availability but do not offer an uptime guarantee by default; a service level can be agreed in writing and, where it is, it is stated in your quote. We may take the service down for maintenance, and will give notice where we can. Amazon's own APIs and reports have their own availability and publication delays, which we do not control and cannot compensate for.

Support response targets are stated in your quote. They are targets, not contractual guarantees, except where a written agreement says otherwise.

9. Your data and ours

Your data remains yours. We claim no ownership over your Amazon information, your reports, or the analysis derived from them for you. You can export it at any time, and we will produce a full export on request.

The software, its interface, its documentation and the methods it implements remain ours. You receive a non-exclusive, non-transferable right to use the service for the term of your subscription. You must not copy, resell, sublicense or reverse-engineer it.

How we handle personal data is set out in the Privacy Policy, which forms part of these terms.

10. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything that cannot lawfully be limited.

Subject to that: we are not liable for indirect or consequential loss, loss of profit, loss of revenue, loss of goodwill, or for losses arising from decisions you approved. Our total liability in any twelve-month period is limited to the fees you paid us in that period.

The service is provided as it is. We do not warrant that it will be uninterrupted, error-free, or that any recommendation will be correct for your situation.

11. Suspension and termination

• You may close your account at any time, from the application or by writing to us.
• We may suspend or close an account for a material breach of these terms, for non-payment after notice, or where the law or Amazon's policies require it. Except in an emergency, we give notice and an opportunity to put it right.
• On termination, access ends and your data is handled under section 7 of the Privacy Policy: retained 30 days for export, then deleted.
• If we discontinue the service, we give at least 90 days' notice, refund unused prepaid fees, and keep exports available throughout.

12. Changes to these terms

We may update these terms. For material changes we give at least 30 days' notice by email before they take effect. If you do not accept a change, you may cancel before it applies and we will refund any unused prepaid period.

13. Law and disputes

These terms are governed by the laws of Ukraine, and the competent courts of Kyiv, Ukraine have exclusive jurisdiction, except that consumers, if any, keep the protection of the mandatory law of their country of residence.

Before starting proceedings, please write to support@secew.com. Most disputes end there.

14. Contact

Secew · LLC Secew · Strazheska Akademika St, 5, apt. 15, 03126 Kyiv, Ukraine · registration number 45498326, registered 18 July 2024 · support@secew.com